Question 1

ABOUT THE TILE – What is handmade tile?

Accepted Answer

It implies that we craft each of our tiles entirely by hand, from beginning to end.  Our process begins with milling and grinding a plethora of materials to build our in house body which we then extrude and shape into various forms. Following this, we meticulously apply glaze by hand using various techniques which are fired in our custom built kilns, resulting in the vibrant colours you admire. Human involvement in each process means that we are having a positive impact by generating more employment opportunities for people. Every stage of our process is executed by skilled artisans who have learnt the art by practise and choice.

Question 2

SAMPLES - Not sure where to begin?

Accepted Answer

A great initial move in your design journey is selecting colors and shapes that resonate with your project and requesting samples. Feel free to reach out for suggestions and assistance with your distinctive project—we're excited to discuss all things tile with you!

Question 3

CUSTOMISATION - What if I want a shape or color that I don’t see?

Accepted Answer

If our extended color palette doesn’t have what you’re looking for, tell us. One of the great things about handmade tile is the level of customization you can do. We love experimenting with new colors and shapes, so we’re always up for discussing your specific tile needs.However, you must be patient and prepared for the amount of time it takes to build a custom color or a project

Question 4

MOQ - Is there a minimum quantity requirement for tile orders?

Accepted Answer

Rest assured, no order is too small for us. Every order holds significance in our process and is treated with equal importance.

Question 5

WHY HANDMADE TILE – How do these tiles differ from commercially available options?

Accepted Answer

Our tiles are meticulously handcrafted to meet the specific requirements of each project, making them ideal for small production runs. This flexibility allows us to cater to a dynamic landscape where architects, designers, and homeowners seek tailored solutions. The ability to create special shapes and apply custom glazes in a variety of colors presents a significant opportunity for customization. Since each project is unique and made to order, our tiles add substantial value by perfectly complementing the design vision. While each tile is one-of-a-kind, their individuality is enhanced by the sought-after variations inherent in handmade craftsmanship.

Question 6

WET AREAS – Are the tiles suitable for use in wet areas?

Accepted Answer

All our tiles are high fired ceramics that are made for use in wet areas. Our tiles are craze resistant and easy to maintain in wet areas due to their inherent properties of having 0.5% water absorption.

*However please check with our team on the glaze properties as some glazes are not suited for use in wet areas.

Question 7

KITCHEN AREAS – Are the tiles suitable for use as Kitchen Backsplash and are they stain resistant?

Accepted Answer

Most of our tiles are stain resistant and non-absorbent. Kindly check if the glaze you are choosing satisfies the criteria here in below link.

Glaze spec chart

Question 8

OUTDOOR – Are the tiles suitable to be used for outdoors.

Accepted Answer

We use only the most reliable and high integrity glazes, so if your tile is installed and sealed correctly, they shall weather the stresses and can be used outdoors.

Question 9

FLOOR – Can they be used as flooring material?

Accepted Answer

Absolutely, our tile is beautiful on floors! Although we CURRENTLY DO NOT OFFER ANTI-SKID Surfaces. The most important aspect of installing tile on floors is ensuring you have the proper subfloor material. We recommend our matt glazes for use as floor tiles. Do get in touch if you have a particular requirement wherein we need to consider any factors.

Question 10

COST – What is the cost?

Accepted Answer

Our tile range is priced per sheet or per sft or per tile depending on the shape you order. When you browse our tile products, retail pricing is published for each pattern within the collections. Attached below is a standard pricing for our tiles exw Bangalore.

Price List

Question 11

LEAD TIME - What is your lead time?

Accepted Answer

As of now, we do not offer ready to ship collection. Currently, our made to order lead time is 4-6 weeks. Please note that lead times may vary. For an accurate lead time for your project please contact us at info@delostile.com | +919663300456

Question 12

INTERNATIONAL - Do you ship internationally?

Accepted Answer

Yes, we ship internationally! Contact us for a shipping quote to your country: info@delostile.com

Question 13

PACKING & LAYOUT - How is the tile laid out? How will it arrive?

Accepted Answer

This all depends on your project. Generally, we sheet custom mosaics onto mesh or surface mounted vinyl. Which can be mapped out and numbered, so that your installer has an easy time putting it together. For our standard range will come sheeted as shown on website. Some of the larger special shapes are loosely packed. All your tiles will be securely packed in boxes, ready to install on arrival!

Question 14

GROUT GAP – What is the grout gap between each tile?

Accepted Answer

Generally speaking as these tiles are hand cut and non-rectified after the firing they will tend to have considerable size and shape variation. You should also expect the tiles to have variations in planarity which is inherent to handmade ceramic tiles. In order to allow for such variations for which it is loved we recommend a 3mm spacer as minimum to start with. The grout gap shall not be consistent and shall be varied throughout the installation.

Question 15

INSTALLATION - How do I install the tile?

Accepted Answer

Great question!

We would like to note that our handmade tile requires more care to install than machine made tile due to the inherent variation and character, which is why we always recommend working with an installer who has experience with handmade tile to ensure a beautiful outcome.

Please see the link below for a comprehensive guideline!

Installation Guidelines

If you still have any specific questions or need guidance during the installation process, don't hesitate to reach out to us for assistance. We're here to help ensure your project goes smoothly!

Question 16

MAINTENANCE - How do I clean/maintain my tile? What products are safe to use on handmade tile?

Accepted Answer

To best maintain your tile, make sure to clean any spills immediately to avoid staining. We recommend using a mild dish washing soap with water and a non-scratching sponge or rag. You can also use a neutral pH cleaner specified for tile. Avoid using any cleaning products that contain acids like vinegar or lemon.

For tiled floors be sure to vacuum and/or sweep your floors regularly to protect the tile from sand and dirt. Also consider placing mats or rugs in high traffic areas to further prevent wear and tear over time.

It is also recommended that you reseal your tile every 1-3 years. In order to tell if the tile needs to be resealed, conduct a water test: simply splash water onto the tile; if it beads off, it is properly sealed. If the water absorbs into the tile, it is time to reseal.

If you chose to install using grout that requires sealing after installation, we recommend resealing your grout regularly (every 1-2 years) to maintain it and prevent staining. Refer to your grout manufacturer’s instructions.

Frequently asked questions